We have strict procedures and security measures in place to safeguard the integrity of your information once received, therefore preventing any unauthorized access thereof.
Furthermore, this document describes the way in which we shall deal with the information and data you provide us with in order to manage the nature of your relationship with us.
By submitting your information to us and using our Website(s) you acknowledge your agreement to our use of your Personal Data as set out in this document.
INFORMATION COLLECTION AND HOW IT’S USED
We need to collect Personal Data in order for you to make use of our services. Below follows an outlay of the type of information we collect; how we use the information and for which purposes.
Personal Information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual.
HOW PERSONAL INFORMATION IS GATHERED
Situations where a customer is not physically present for identification purposes, operators are required to:
• ensure that the customer’s identity is established by additional documents, data or information;
• supplementary measures to verify or certify the documents supplied, or confirmatory certification by a credit or financial institution;
• ensuring that the first payment is made through an account opened in the customer’s name with a credit institution.
Personal Information also includes the information you provide when filling in the forms to register an account, as well as any other data that you submit to us via the Website(s) or email, e.g. first and last name, date of birth, credit card information, physical address, email address, phone number, etc.
All depositing players will be contacted telephonically by our support staff to verify account details when you first register your account and you will be asked to confirm your Personal Information. Information such as your first and last name, date of birth, physical address, email address, phone number will be reviewed against a trusted third party site to validate the details provided to us.
In addition, Personal Information includes correspondences made via our Website(s), email, telephone and Live Chat or through other means of communication, such as customer account transaction history, whether this takes place through the Website(s) or via other means of communication including Website log-ins and details, traffic data, location data, weblogs, activity logs and other traffic information recorded on the system.
We keep your Personal Information secure and will not sell, transfer, trade or rent your details out to any party.
Only staff will have access to general client information on a registered Customers’ account.
In order for you to enjoy all aspects of our gaming platform or any services affiliated with it, such as performing purchases, game play, etc., payment information will be collected from you, including your credit card number and bank account details, and we will also require the following documents from you.
All deposits on your account must also be verified, and this is done to ensure the security and safety of all players at the casino.
Documents required include:
• Valid copy of your driver’s license, ID or Passport or any other form of identification.
• Valid (less than 90 days old) utility bill which carries your name and current home address. Examples of these: mobile phone, water, telephone, gas or electricity bill.
• A copy of the credit or debit cards you have used at the casino. Please note the 3-digit CVV number on the back and the middle 8 digits on the front of the card must be blocked out, this will also apply to the middle 8 digits embossed on the back of the card.
• A completed Authorised Deposit Report Form, which will be sent to you. This needs to be completed and returned to us with each page initialled and all fields filled in.
Over and above the process explained, those withdrawing for the first time will also need to participate in a quick telephonic verification process. If you’ve made previous withdrawals, you will be sent an email requesting some documents with regards to confirming your withdrawal request. These documents will be required on your first withdrawal, as well as cumulative withdrawals. The documents necessary include confirmation of your Identity, address details, date of birth, Authorized Deposit Report Form and PCI compliant copies of credit cards used to deposit.
We also collect information which you share with us voluntarily. Examples include when you sent us an email, react to any communication from us, or when you share additional information about yourself, for e.g. via Live Chat.
We may collect specific types of connection details and information with regards to your device, software or hardware that may identify you, such as a device’s unique identifiers (e.g. UDID, MAC address), browser fingerprinting, IP address and geo-location data.
3RD PARTY INFORMATION
We are also required to conduct security assessments by obtaining personal data from third parties. Examples include relevant information about your credit history from financial services providers, as well as information which is gathered to verify your identity and prevent fraudulent or illegal activity.
The Casino(s) will retain the relevant customer data for a minimum period of five years after the end of a relationship with a customer.
Your information is not compromised at any time because all information is encrypted, safe and secure.
We go to great lengths to ensure that the security of your information is executed and maintained at all times.
We have the best industry approved procedures in place to control and ensure the safety and confidentiality of your information.
These procedures include:
• A secure network topology, which includes averting intrusion and state-of-the-art firewalls;
• Encrypted communication system;
• Authentication and access control procedures;
• External and internal audit examinations; and more.
We go out of our way to take all reasonable measures to safeguard information, but we cannot be held responsible for the acts of those who illegally gain unauthorized access or maltreat our services. We also offer no guarantee or warranty, implied or otherwise, that we will prevent such access without exceptions.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you with alternative marketing offers, which we, or our Marketing Affiliates, believe are relevant to you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as email, direct post, SMS and telephone marketing purposes.
You may at any time decline receiving further marketing offers from us or from our business partners and Marketing Affiliates by contacting us at [email protected]
Please note that even if you unsubscribe from our marketing email list, we may continue to send you service-related updates and notifications.
You hereby acknowledge and agree that by downloading, installing or accessing our services, we may share your Personal Information with our business partners and Marketing Affiliates for the purpose of marketing.
We may also use our third parties and share with them Non-Personal Information to assist us in evaluating the success of our advertising campaigns and help us refine our efforts.
In the event of a substantial corporate transaction, such as the sale of a part of our business, merger, bankruptcy, consolidation, reorganization, asset sale or asset transfer, we may share Information, including Personal Information.
None of our services, promotions or events is suitable or designed for persons under the age of 18 years, and never, under any circumstances, should our services be offered or communicated to persons under the age of 18 or persons under the age of legal consent, whichever is higher (“Legally of Age”).
If you are not Legally of Age, you should not download or use our services, nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we will discard such information and may report it. If you have any reason to believe that a minor has shared any information with us, please contact us at [email protected]
UPDATES AND/OR AMENDMENTS
HOW TO CONTACT US
Copy of a recent proof of address (billed document) no older than three (3) months such as a utility bill or bank statement.
Front and back copy of a valid government issued identity document such as a driver’s license or passport.
A completed Authorization Agreement Form. This can be obtained by selecting the Authorization Agreement tab on the Credit and Debit Card option in the cashier page in the casino.
The Company reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Casino management and put into immediate effect. Such procedural changes will only be in response to the interests and security of the Casino or the players.
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing in the Casino.