Please read these terms and conditions carefully before using the African Grand Online Casino web site or downloading any software made available on the African Grand casino web site.
GENERAL TERMS AND CONDITIONS
By playing at African Grand (the “Company”), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
Participation in the activities and games of the Casino (the “Games”) is open only to residents of those jurisdictions where such participation is legal and not prohibited. The onus is on the player to ensure that they are allowed to participate within their jurisdiction.
The Casino is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you any legal advice or assurances. You must be at least 18 years old to use this service.
Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details, banking and card details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.
No purchase is necessary to play Games. Players may enter and play Games free of charge and without betting money. However, Players who choose to play for money, do so at their own discretion and risk. As with all gambling, inherent risk of loss of money is always possible.
The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Games nor shall any of the Company’s employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Games.
The Games are for entertainment value only. Any participation in the Game is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or the Casino to be offensive, objectionable, unfair, or indecent.
Winnings may be void if a player account is linked to other accounts where chargebacks have been placed, or any related fraudulent activity or actions have been deemed high risk by the Risk and Fraud division.
You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Website is strictly prohibited.
If you fail to provide payment documentation, account verification, or complete any required verification deposit, within a 14 day period, any pending withdrawal or withdraw-able balance in your account will be forfeited to the Company (African Grand).
African Grand reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:
If you fail to provide any required verification documents or complete any required verification deposit, within a 14 day period, any pending withdrawal or withdraw-able balance in your account will be forfeited to the company or placed back into the player casino account.
In the event the Company suspects fraud or fraudulent activity on your part or if any of your transactions are charged back, the Company has the right to withhold any amount from your account which is in excess of your original deposit, and if deemed necessary by the Company, to initiate any legal proceedings to collect any payments owed by you. You agree to fully pay any and all payments and charges due to the Company or to Payment Providers in connection with your use of the Online Casino. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event, all winnings will be void and you will have to refund and compensate the Company for such unpaid deposits including any expenses incurred by the Company in the process of collecting your deposit(s).
By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
Taxes, if any, on any winnings withdrawn or prizes awarded are the Player’s sole responsibility. The Player, by acceptance of winnings or a prize, acknowledges compliance with all Rules thereto.
The casino reserves the right to exclude player/s from tournaments, redeeming Bonuses and promotional offers, if found to be associated with any form of abuse or bonus abuse and/or playing low-risk strategies in order to withdraw promotional/bonus money or tournament wins. The casino also reserves the right to exclude these players at management’s discretion.
If you have any dispute with regard to any outcome with the Games, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino’s server software, the result showing on the Casino’s server software shall be the official and governing result of the Game/s.
If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the Company. All accounts that are inactive for a 4 month period will be deemed to be inactive and will be closed.
BONUSES AND WAGERING
All free bonus chips and free spins are provided for entertainment purposes.
Any free money given without requiring a deposit e.g. a No-Deposit Coupon, Rebate Bonuses, Loyalty bonus, VIP bonus, No Deposit Required Free Spins, Free Spins that are given on top of a Deposit Match Bonus offer, Competition and Tournament bonus prizes, birthday bonus etc. carry a wagering requirement of at least 50 X wagering with a maximum cash-out amount of R250 unless otherwise mentioned.
Free/complementary (no deposit) money bonuses (including rebate bonuses) or No Deposit Required Free Spins, carry a wagering requirement of at least 50 X wagering with a maximum cash-out amount of R250 unless otherwise mentioned.
All match bonus offers of 100% or lower, require 35 X (deposit + bonus) wagering and have no max cash out, bonus money is not withdrawable and will be removed from your withdrawal.
All match bonus offers of 101% or higher, require 40 X (deposit + bonus) wagering and will further carry a max cash-out amount of 10 X the value of your deposit.
Please Note: In order to facilitate a streamlined process, all withdrawal requests will be processed daily within African Grand Casino, and is subject to a 48 hour pending period.
Payments will be made on workdays, and NOT on public holidays or over weekends.
To complete a withdrawal, a player will need to present:
A copy/photo of ONE of the following: Driver’s license, ID document or Passport issued by the government of a recognized state or country.
All withdrawals are reviewed prior to payments being processed. Any form of cheating, suspicious or pattern behaviour will result in winnings being forfeited and your relevant deposits being refunded back to you.
Any attempt to circumvent the casino bonus promotion or bonus system by benefiting off playing with cash and then trying to attempt to win off a bonus not forming part of deposit balance ( or vice versa) is considered deliberate cheating and winnings will be forfeited as well as any deposit returned to the client regardless of the money being won from the cash or bonus.
All withdrawals are paid in installments, depending on your Tier status in our loyalty program. You may contact our support team to clarify the weekly payout amount based on your loyalty tier.
Please provide all required documents (via email) within 336 hours (14 days) of making your withdrawal request. The following documents will be required:
Should you miss this deadline, your requested amount will be reversed into your casino account and you will then be required to log another withdrawal request before you proceed. In this event, we will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second withdrawal attempt based on your account status at the time of your subsequent request.
Deposit Match Bonuses can only be used in conjunction with a player’s deposit on the day and MUST be claimed immediately before the deposit is made. These offers are not allowed to be claimed after a deposit has been made and/or wagered.
No player may redeem two non-deposit Bonuses consecutively. I.e.: A player must make at least a R25 deposit in between claiming any non-deposit offers. Should a player successfully claim 2 or more free non-deposit Bonuses in a row, any subsequent winnings will be voided.
Each New Player Offer of any kind, including a Match Bonus, can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card number/debit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.).
A free offer or player bonus of any kind, can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc.).
Certain bonuses awarded may exclude the option to place bets on certain games. In this event, once the bonus has met wagering, the player is still not allowed to use the money generated from the bonus to play the excluded games. Failure to adhere to this may result in your withdrawal being voided.
Bonuses will be credited on deposits only. Reversed withdrawals are not considered deposits and will not be matched with a bonus.
Each promotional-bonus rule shall be severable from each of the other rules and, if any rule is found to be void, invalid or unenforceable, for any reason, the remaining rules shall remain in force and in effect.
Special promotional offers may carry different wagering and withdrawal limitations not listed above. This will be included on the correspondence you receive, these terms shall take precedence for the special promotion on offer. If this information is not stated on the correspondence you receive, the standard casino terms and conditions above take precedence and are automatically in place, even in the event that no terms are stated outright on any communication.
A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account.
All promotional offers are only available to those players to whom the offer was issued directly by the Casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
The onus is on the player to ensure they understand which games are excluded from placing bets when using any and all casino bonuses. This information is displayed on correspondence advertising a bonus offer. The player should contact the Customer Support team for information if they are unaware of the restrictions applicable to a bonus or any offer.
A bonus will only be considered complete and fulfilled all wagering, if the bonus has been wagered out or if the player has made a withdrawal.
Prior to any withdrawal being allowed on the first claim of a free player bonus or free spins, a player must have made a deposit that is at least equal to 50% of the free bonus value. I.e.: If you claim R250 Free, have met stipulated playthrough requirements and have money to withdraw, you must make a deposit of at least R125 before the withdrawal will be processed.
Free Bonus Money or Free Spins (No Deposit Required) bonuses carry a playthrough requirement of 50X unless indicated differently on the promotional material you received, before you can make a withdrawal.
Prior to any withdrawal being allowed on the first claim of a free player bonus or free spins, you must have made a deposit that is at least equal to 50% of the allowed free money withdrawal.
I.e.: If you are allowed to withdraw R100 from the free money claimed; and have met the stipulated playthrough requirements and have money to withdraw, you must make a deposit of at least R50 before the withdrawal will be processed.
Player’s that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.
The maximum withdrawal limit for any Player at African Grand Casino is up to R20,000.00
Players can withdraw this amount once per week.
African Grand Tournaments are competitions where online punters play against each other and the Casino to win a prize.
The tournament leaderboard shows the results and the position of the Players taking part.
By participating in our slot tournaments, you hereby agree to the Terms and Conditions outlined here.
Tournament Buy-Ins, Add-Ons, or Re-Buys will be deducted from your real money account balance.
Bonuses cannot be used for Buy-Ins, Add-ons, or Re-Buys on slot tournaments.
Add-ons and Re-Buys are available for selected Tournaments.
Prices and values fluctuate and are determined by the Casino.
The number of Add-Ons and Re-Buys available varies per tournament.
Please note that if you are not a real money depositing player, you may only claim winnings from a tournament once.
Casino Bonus Terms & Conditions apply to the tournament Buy-Ins, Add-Ons, and Re-Buys.
If you have been excluded from redeeming / claiming any bonuses, you will not be eligible to take part in a tournament.
Should you be disconnected from the system during a Tournament, please note the following terms and conditions apply:
The game will not spin on your behalf.
If you are able to reconnect whilst the tournament is still in progress, you can continue playing in the tournament.
If you are unable to establish a connection, your score / total will be static and will reflect as at the time when you were disconnected.
In the event that a Tournament is canceled, and all terms and conditions were adhered to, Buy-Ins could be refunded.
Tournament prizes are awarded as a real money balance, directly to your account, with no wagering restrictions and you are able to withdraw this immediately according to the Casino Terms and Conditions.
In the event of a Player’s non-compliance with any of the Casino terms and conditions, the Casino reserves the right to disqualify said Player.
Non-compliance could also lead to possible forfeiture of wins.
No winnings on progressive slots will be honored if a player has an active bonus. Any bonus stays active while there is a balance within the account that has been accrued through the use of a bonus or is in any way tied to a bonus. This includes any winnings made from a bonus, including a balance where wagering has been met, and any withdrawable balance or pending withdrawals as a result. The balance needs to be withdrawn from the account in total or forfeited by the payer for the bonus to be considered non-active.
Bets wagered with bonus match offers of 100% or less, contribute to the bonus wagering required at a rate of 100%. For example R1 wagered contributes R1 towards fulfilling the wagering required.
1.1) Unless otherwise stated, no cash-ins are permitted before the wagering requirement of the deposit is met. As an example: Depositing R50 and getting a bonus of 99% will put the wagering of 35X requirement as (50+50) x 35 = 3500.
1.2) The balance displayed in a Player’s account is made up of a playable balance and a withdrawable balance. The balance in the playable account can be used to place wagers only, and cannot be cashed in. The withdrawal balance on a Players account can be cashed in as soon as the bonus amount is at zero.
1.3) Funds are automatically taken from the playable account and transferred to the Player’s cash account as the playthrough requirements are met. If there is a bonus to use, any wagers placed are always deducted from the Player’s playable account. The wager is only deducted from the withdrawable account if there is no bonus available.
1.4) Listed below are the betting contributions for each game group. Please be aware that the contributions for each game may be different for the wagering requirements of each bonus.
Online Slots, Specialty Games Incl. Board Games, and Keno all meet 100% of the wagering requirements.
Unless otherwise stated, bonuses are excluded to be used on the following games: Progressive Slots with Jackpots, Let Em Ride, Craps, Caribbean Draw, Caribbean Hold’em, Caribbean Stud, Pai Gow Poker, MultiPlayer Roulette, War, Vegas Three Card Rummy, Roulette, Blackjack, Tri-Card Poker, Texas Hold’em Bonus Poker, Baccarat, Red Dog and Sic Bo.
Wagering for Bonuses – Play through Requirements (% contribution per game as follows):
Slots – 100% Keno – 100% Boardgames – 100% Real Series Video Slots – 100% Scratchcards – 100%* Percentage of wager placed that counts towards meeting wagering requirement.
NO MAX CASHOUT BONUS
The amount you win once playthrough has been met and been completed is yours to keep.
You will need to cash out immediately once you have completed playthrough. Any further money won, due to bets you place after the play through has been met, will be voided and only the balance available in your account at the exact time of meeting the play through requirements, will be available to withdraw.
WEEKLY TUESDAY CASHBACK
Unless otherwise stated, all weekly CashBack bonuses are subject to the following terms and conditions:
All CAshBack Bonuses will be credited on Tuesdays (excluding bank holidays), within 24 hours to selected player classes who meet the following requirements:
To check if your player class qualifies, please consult your designated account manager or contact Customer Support.
Unless otherwise stated, all Cashback Bonuses come with a 10x Bonus Amount up to R500 maximum withdrawal.
CashBack Funds will be issued only on real money losses and players must have no pending withdrawals, must not have claimed a bonus prior, and must have zero funds in their account to claim the cashback.