GENERAL TERMS & CONDITIONS
Please read these terms and conditions carefully before using the African Grand Online Casino web site or downloading any software made available on the African Grand casino website.
GENERAL TERMS AND CONDITIONS
By playing at African Grand (the “Company”), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
Participation in the activities and games of the Casino (the “Games”) is open only to residents of those jurisdictions where such participation is legal and not prohibited. The onus is on the player to ensure that they are allowed to participate within their jurisdiction.
The Casino is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you any legal advice or assurances. You must be at least 18 years old to use this service.
Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details, banking and card details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.
No purchase is necessary to play Games. Players may enter and play Games free of charge and without betting money. However, Players who choose to play for money, do so at their own discretion and risk. As with all gambling, inherent risk of loss of money is always possible.
A minimum deposit of R50 is required for the Electronic Funds Transfer (EFT/Bank transfer) method and R100 for the credit card depositing method.
The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Games nor shall any of the Company’s employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Games.
The Games are for entertainment value only. Any participation in the Game is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or the Casino to be offensive, objectionable, unfair, or indecent.
Winnings may be void if a player account is linked to other accounts where chargebacks have been placed, or any related fraudulent activity or actions have been deemed high risk by the Risk and Fraud division.
You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Web site is strictly prohibited.
African Grand reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including:
If there is evidence to suggest that you have more than one active account for the Casino;
If the name on your Casino account does not match the name on the credit card(s) used to make purchases or has been registered on your Casino account
If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion
If you provide incorrect or misleading registration, account or identification information
If you are not of legal age
If you reside in a jurisdiction where participation in the Game is prohibited by law
If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Casino account
If you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.)
If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino
If you have been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money
If the Company discovers that you have played at any other online casino whereby a negative profile is held (This includes, fraudulent and dishonest activity)
In the event the Company suspects fraud or fraudulent activity on your part or if any of your transactions are charged back, the Company has the right to withhold any amount from your account which is in excess of your original deposit, and if deemed necessary by the Company, to initiate any legal proceedings to collect any payments owed by you. You agree to fully pay any and all payments and charges due to the Company or to Payment Providers in connection with your use of the Online Casino. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event, all winnings will be void and you will have to refund and compensate the Company for such unpaid deposits including any expenses incurred by the Company in the process of collecting your deposit(s).
By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
Taxes, if any, on any winnings withdrawn or prizes awarded are the Player’s sole responsibility. The Player, by acceptance of winnings or a prize, acknowledges compliance with all Rules thereto.
The casino reserves the right to exclude player/s from tournaments, redeeming Bonuses and promotional offers, if found to be associated with any form of abuse or bonus abuse and/or playing low-risk strategies in order to withdraw promotional/bonus money or tournament wins. The casino also reserves the right to exclude these players at management’s discretion. If you have any dispute with regard to any outcome with the Games, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino’s server software, the result showing on the Casino’s server software shall be the official and governing result of the Game/s.
The minimum amount you may withdraw is R500, no withdrawal under the value of R500 is permitted.
If you fail to provide any required verification documents or complete any required verification deposit, within a 14 day period, any pending withdrawal or withdraw-able balance in your account will be forfeited to the company or placed back into the player casino account.
African Grand will only pay out withdrawals on Mondays and Thursdays. The pending period for all withdrawals will be 48 hours.
All withdrawals are reviewed prior to payments being processed. Any form of cheating, suspicious or pattern behaviour will result in winnings being forfeited and your relevant deposits being refunded back to you.
Any attempt to circumvent the casino bonus promotion or bonus system by benefiting off playing with cash and then trying to attempt to win off a bonus not forming part of deposit balance ( or vice versa) is considered deliberate cheating and winnings will be forfeited as well as any deposit returned to the client regardless of the money being won from the cash or bonus.
All withdrawals are paid in instalments, depending on your Tier status in our loyalty program. I.e.: The maximum weekly payout limit for VIP’s is R2,500.00 per week. You may contact our support team to clarify the weekly payout amount based on your loyalty tier.
First time withdrawals: for your own safety, we will require that you participate in a quick telephonic verification, over and above the documents required to complete your withdrawal request. Please provide all required documents (via email) within 336 hours (14 days) of making your withdrawal request. The following documents will be required:
A Drivers License or any other valid proof of identification asconse awarded by the Government of your country. A Utility Bill in your name, not older than 3 months. Front and back copies of the card/s used to deposit at the casino. Take care to block out the middle 8 digits on the front of the card, the CVV number on the back of the card as well as the embossed middle eight digits on the back of the card/s.
Should you miss this deadline, your requested amount will be reversed into your casino account and you will then be required to log another withdrawal request before you proceed. In this event, we will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second withdrawal attempt based on your account status at the time of your subsequent request.
BONUSES AND WAGERING
All free bonus chips and spins are provided for entertainment purposes.
Any free money given without requiring a deposit e.g. a No-Deposit Coupon, Rebate Bonuses, Loyalty bonus, VIP bonus, No Deposit Required Free Spins, Free Spins that are given on top of a Deposit Match Bonus offer, Competition and Tournament bonus prizes, birthday bonus etc.carry a wagering requirement of at least 30 X wagering with a maximum cash-out amount of R500 unless otherwise mentioned.
All match bonus offers of 100% or lower, require 30 X wagering and have No max cash out, bonus money is not withdraw-able and will be removed from your withdrawal.
All match bonus offers of 101% or higher, require 30 X wagering and will further carry max cash-out amount of 10 X the value of your deposit.
Deposit Match bonuses can only be used in conjunction with a player’s deposit on the day and MUST be claimed immediately before the deposit is made, these offers are not allowed to be claimed after a deposit has been made and/or wagered.
No player may redeem two non deposit Bonuses consecutively. I.e. a player must make at least a R100 deposit in between claiming any non deposit offers. Should a player successfully claim 2 or more free non deposit Bonuses in a row, any subsequent winnings will be voided.
Each New Player Match Bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card number/debit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.)
A free player bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc).
Certain bonuses awarded may exclude the option to place bets on certain games, in this event, once the bonus has met wagering, the player is still not allowed to use the money generated from the bonus to play these games failure to adhere to this may result in your withdrawal being voided.
Bonuses will be credited on deposits only. Reversed withdrawals are not considered deposits and will not be matched with a bonus.
Each promotional-bonus rule shall be severable from each of the other rules and, if any rule is found to be void, invalid or unenforceable, for any reason, the remaining rules shall remain in force and in effect.
Special promotional offers may carry different wagering and withdrawal limitations not listed above, this will be included on the correspondence you receive, these terms shall take precedence for the special promotion on offer. If this information is not stated on the correspondence you receive, the standard casino terms and conditions above take precedence.
A promotion cannot be used in conjunction with any other promotional offer or existing account balance. If you happen to redeem bonuses on top of an existing playable balance, any winnings will be voided and original deposit reimbursed in your account. All promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
All players are limited to bets that do not exceed R50 per round and R5 per line when playing with an active bonus. Any bets that exceed these limits will cause all winnings to be void.
The onus is on the player to ensure they understand which games are excluded from placing bets when using all casino bonuses, this information is displayed on correspondence advertising a bonus offer. The player should contact the Customer Support team for information if they are unaware of the restrictions applicable to a bonus.
A bonus will only be considered as complete and fulfilled all wagering, if the bonus has been wagered out or if the player has made a withdrawal.
Bets wagered with bonus match offers of 100% or less, contribute to the bonus wagering required at a rate of 100%. For example R1 wagered contributes R1 towards fulfilling the wagering required.
Bets wagered with bonus match offers of 101% to 250%, contribute to the bonus wagering required at a rate of 75%. For example R1 wagered contributes 75 cents towards fulfilling the wagering required.
Bets wagered with bonus match offers of 251% or higher, contribute to the bonus wagering required at a rate of 50%. For example/R1 wagered contributes 50 cents towards fulfilling the wagering required.
Wagering for Bonuses – Play through Requirements (% contribution per game as follows):
Slots – 100%
Keno – 100%
Roulette – 50%
Three Card Poker – 50%
Baccarat – 25%
Video Poker – 10%
Blackjack – 5%
* Percentage of wager placed that counts towards meeting wagering requirement.
The special Cashback Feature when using EFT as a depositing option requires 40 x wagering. The max cash out allowed on the cashback is R100. Should the cashback bonus value exceed R100, the max cash out that will be allowed will be value of the original cashback bonus that was awarded.
Any other Cash Back is a special feature at our casino, available to qualifying players who did not use a bonus; who have a balance under R1 and have not made a withdrawal / withdrawal request 30 days prior to qualifying for the Cash Back feature.
Players who deposit between R20 – R99.99 gets R5 free.
Deposits above R100 get 10% cashback.
The max cashout is 10x bonus up to R500.
To qualify, a player must not have made a withdrawal request in the previous 30 days; have no pending withdrawals in place, and have an active balance in account of less than R1.
NO MAX CASHOUT BONUS
The amount you win once playthrough has been met and been completed is yours to keep.
You will need to cash out immediately once you have completed playthrough. Any further money won, due to bets you place after the play through has been met, will be voided and only the balance available in your account at the exact time of meeting the play through requirements, will be available to withdraw.